Flamingo Grand Hotel & Spa

We are extremely disappointed with our stay at Flamingo Grand Hotel & Spa. Despite visiting Albena regularly, I am deeply saddened to see that the hygiene quality in the resorts' hotels is declining year after year. In previous years, I have even found leftover feminine hygiene products upon check-in. I have tried different hotels here - even at the other 5-star property, Maritim Paradise Blue, I barely restrained myself from complaining about mold and mildew in the bathroom. However, I had never seen cockroaches until now. For a certified 5-star hotel charging premium prices, having cockroaches in the bathroom of our room and in the hotel corridor is absolutely unacceptable. I requested a refund for the nights starting from the day I saw it in the bathroom. The management reacted immediately to the complaint, so we were moved to another room. However, the management's approach to compensation was insulting. We declined their initial offers for a free dinner and SPA and following that, they sent an email offering a "compensation" of a 10% discount for the 2027 season! It is absurd for a 5-star hotel to condition a remedy for their current failure on us spending more money with them in the future.

The location of the hotel was good, the food was ok. But no free drinks for dinner( . And the staff was very rude and impolite. Especially the maître d'hôtel in the restaurant. Though the cleaning of rooms was perfect.

Title: Great hotel in an excellent location, with a few things to improve Overall, I had a very positive experience at Grand Hotel Flamingo. The hotel is located in a great area of Albena, where everything is relatively close. The beach is only about 300 meters away, and the sea water was very warm during our stay. The rooms are beautiful and comfortable, with lovely views. I was also pleasantly surprised that our standard room had essentially two bathrooms – one with a toilet, shower and bathtub, and another separate toilet. The service made a very good first impression. When we arrived, the staff took our luggage and brought it directly to our room, and we were also welcomed with champagne. The reception staff were friendly and welcoming. The pools are another big positive. Breakfast was also well organized, with coffee and tea machines, as well as juice dispensers, already available and working in the morning. There are, however, a few things that could be improved. The pools close at 6:30 PM, which I personally think is a little too early, especially during a summer holiday. The internet connection was another issue. Wi-Fi worked well in our room, but once I went outside, I basically had no internet access. I also had very poor or no mobile signal around the pool area, which made it difficult to even make a phone call. I was also disappointed by the limited drink options during lunch and dinner. Apart from water, there were no juices, coffee or tea available. Some guests may not mind this, but personally, I would appreciate being able to have at least a cup of tea with my meal. Finally, while this is only a minor point, there is no separate jacuzzi. For a five-star hotel with both indoor and outdoor pools, I would have expected some kind of jacuzzi or dedicated relaxation area. Overall, I would rate my stay 4 out of 5 stars. The hotel has a fantastic location, beautiful rooms, good pools and very friendly service. There are a few areas that could be improved, but they did not significantly affect my overall positive experience. I would definitely consider staying here again.

Clean room and building. Friendly and helpful staff. Great food. I only had breakfast and dinner for almost a week. It was very quiet and relaxing ... it is not the season yet though. Very convenient parking solution. We paid in advance and when you approach the gate, the number of your car is automatically recognized, and the gate opens automatically. We loved it! BIH THANK YOU!!!

Nice, thanks