Randall
13 september 2023
Despite my ******* confirmed reservation, I arrived at 01:00 and the hotel had no record of my reservation. They eventually found 1 room substantially inferior to what I paid for, with a window looking into another room, no water pressure in the washroom, and a broken door frame that made it impossible for me to lock the door. I was promised a new room the next day, however it was two more days before the better room appeared. Extra charges for using the safe in the room, no drinking glasses in the room for taking medication, etc., and one lie after another. This is the worst hotel experience I have ever had and would advise others to stay away from this property. They have not refunded the difference in room rates for the two nights I was in the terrible room.
Vertalen