Gastgebruiker
19 augustus 2021
We booked this hotel for one night, and they cancelled our reservation 2 days before our arrival because our international cards which work in anywhere else in Turkey and the world did not work in their system. When offered to renew our reservation with another card (a Turkish one) or paying in cash in arrival, the staff did not want to renew our reservation with the same rate. The initial reservation was made a month before, and the rates were changed. When asked for their assistance, the answer was “there is nothing that we can do!” Overall, the staff was aggressive, and unwilling to find a solution for a problem which was caused on their side. I travel in Turkey often, and never had a treatment like this one.
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