The P L Palace Agra

Overall experience was average. Food was ok, the upkeep of hotel interiors, lobby areas was not up to the mark. Looks like old property requiring renovation & regular cleaning.

Reception guy (don't know the name ) but was very friendly and engaging which was very nice . rooms were well cleaned and housekeeping staff and security staff outside were amazing. I really had a amazing experience staying over there . Hope to come back soon .

Worst hospitality specially @front office desk front office staff is very rude and not treating people like customers poor service. my experience at this hotel was horrible I never suggest any body to stay in this hotel Very very worst experience I will never go to this hotel again.

Not a good experience. Too crowded reception area, Smelly corridors due to old and dirty carpets Entrance and vehicle parking also very tight. Location is good for someone wanting to be near Mg Road, Front desk staff was very rude and unprofessional specially manager Mr. abhishek. Will never recommended to anyone

I’m so happy to stay at pl palace Agra this hotel provide very good Service me and my friends very happy to stay here the staff was very good and friendly specially front office staff thanks to roshni Abhishek and pratham I’m so happy thank you everyone

I'm so happy to stay at pl palace Agra this is one of the best hotel in the mg road and my office is very near by of the hotel hotel ambiance was very positive and good and the from office staff was so helpful thanks to everyone special thanks to Miss Roshni Shivam and Raju thank you

I stay in hotel pl palace agra that was very wonderful experience for me I m very thrilled with the services and staff they are so polite and helpful. Specially the front office team they help me for arrival time they took my luggage in my room they treat me very well . Like Shivam, Roshni, nairish,Aman ,Raju . The food was mouth watering and the serviced me like a professional. I really appreciate there service. Highly recommend this hotel .

I'm so happy to stay at pl palace this is very good property and location is very good me and my wife very comfortably stay at pl palace this hotel ambiance is very good tha staff is very good and humble special thanks to miss roshni and Shivam to help my check in

Ambience - 4/5 Food - 4/5 Food Service - 3/5 Stay: 3/5 Cleanliness - 3/5 Neatness of bedsheets/beddings etc: 2.5/5 (not at all new, not ironed, not crisp. Clean perhaps. but most beddings have torn sheets, or burnt holes in the beddings etc) Room 322 that was initially given: 0/5 - broken bathroom handle. - my mother got locked inside. somehow struggled from within and opened the door. then my brother got locked in inside. then i got locked inside. :( Yes we got out eventually yanking the door handle and locking mechanism. But it was quite a scare to experience. Yes one after another. Room 314 (that was reassigned): 3.5/5 My experience: The entire hotel's room-phone/service-phones are "dead". The lead hotel staff has NO CLUE about it. House keeping staff "Deepak" casually informed us - "oh the telephone poles are down since many days". Wow! Such a critical piece of info and Hotel staff are in denial or clueless about it. What if any sort of critical emergency occurs and no phone access to hotel staff? Can you even imagine the ramifications? Because of no phone access - even when we tried to reach the hotel via cell phone call informing them that we are calling from room so n so and we need this or that - and we waited for more than 45 minutes before i had to go down to front desk and ask again which took another some 20-30 minutes to get done. For 1 simple task! Jeeezzz Louissee ***! Get a grip on your premises, staff and status of rooms. Pros of The PL Palace hotel: 1- 20-25 mins from Agra army airport. 15-20 mins to Taj Mahal 2- Food quality decent. I had lunch (meal + b'fast included in stay) - For Lunch we had Sweet corn Soup 4/5, Paneer Butter Masala 4/5, Malai Kofta 4/5, Butter Naan 5/5 3- Breakfast spread - as one might expect in any typical hotel - unimaginative, functional, gets the work done types - same potato wedges, idli, dosa, omelette, bread, poha, alu curry, paratha, cookies, tea coffee - b'fast was decent. 4- Housekeeping staff - Deepak. Amazing speed. Amazing dedication. I definitely tipped him. 5- Front desk staff Mr Raju & on duty Manager Miss ? (sorry i forget her name, tall lady) - Thank you for immediately addressing the fault in room 322 and reassigning room 314 to us after double checking that the bathroom door was functioning. Much appreciated.