Gastgebruiker
31 januari 2023
Our stay started 11th of October and ended 18th of October. We are a couple and 1 year 7 months child. To us it was told that it is a perfect hotel for a family with baby - believe me it is not. The hotel is not 4* at all, the best I can tell is a 1* motel. We came about 8 PM and they gave us a room near pool party and the music in our room was like in a disco. I can send videos personally who would like. We and our child couldnt sleep till 11 PM and our baby started heating with 39 deg temp. The room was awful, the mold everywhere, awful stink from wardrobe, baby crib was with a shorter mattress than the crib so we had to put towel the mattress to stay in place. There was no hot water in the room We asked to give us another room where it would silence and they told to us no, come in the morning. Without sleep in the morning, they said come around 12 and we will give you another room. They gave us another room, as they say "upgraded", but it is same room just in another building and with a pool outside our balcony. Why we need it when we have 1,5 years old baby who can fall into it straight from room? There is no fence or anything. To make it short, 3 days we were living without hot water only with freezing and even we could go to it not to get sick. After 3 days of arguing with hotel, I said that I will not go from reception until they give us another room or switch hot water, because other had it and in the main building there was hot water. So after 3 days they turned on hot water in our room. There is no food for children, no animators, no SPA and much more no. I recommend you to stay way from this place.
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