Krystal Beach Acapulco

La verdad es que el hotel está muy bonito, pero el personal no es tan amable como debería, aplican la clásica de "como te ven te tratan". El segundo día apareció una cucaracha en el cuarto. 🤢

El hotel está remodelado y todos los trabajadores dan un excelente servicio. En temporada alta deben hacer mayor énfasis a que los huéspedes sigan las reglas. Hay huéspedes que no respeta reglas, apartan mesas, camastros, palapas y sillas por todo el día. Se meten a la alberca con playera, salen mojados al elevador, a la recepción, se sirven comida en exceso y no se la comen. En mi habitación la puerta del baño rechinaba demasiado. La puerta a las escaleras también hace mucho ruido y mi habitación estaba al lado de esa puerta. Al hacer mi reserva pide no cerca del elevador y me asignaron saliendo del elevador.

No hay aire acondicionado, los elevadores no funcionan y no hay aire acondicionado. Mis consumos de alimentos solicité factura y es día que no las envían. No tienen suficiente personal, pésimo servicio no recomiendo este hotel

The only problems are #1 , the a/c on the rooms are not adequate, I had to purchase a fan to make it bearable #2, the elevators, even though there are 4, many times one was out of service or there were so many guests that you wait for more than 10 minutes and still can't get on one, in 19 days I had to take the stairs to the tenth floor 5 times in sweltering heat, when you do get on one it stops on almost every floor and they are very hot inside. Other than that it was good

My room was without towels and the telephone wasn't working I told them but nobody whent to check the telephone line.

once we arrived, there was no water in the room, the towels were dirty, and when we asked the staff to give us new towels because ours were dirty, they said that they would not bring them up to us that we had to go down to the lobby and get them ourselves. Also, there was no chairs on the balconies to sit and there was no tissues.

hotel is in a great area for eat outs and entertaintment front door staff is great they help you out the most on places to eat an do an go awson. only thing is that they make you wear hand ribben ur whole stay n they tell you so you can acess the beach n come in the resort again but it turns out ribbons are use for pool area they charge locals a fee to use pool so if you sleep late pool area is packed no chairs or tables available an they want an id for towels i took my passport i wasnt going to give them a passport for beach towels it seems locals are better takencare of than guest an forget about dont disturb signs in ur door they call an call ur room phone im guessing to see if ur there. n they still go in ur room an try to clean i was only there for weekend didnt need my room clean ive stayed in many hotels an i have never ever had an experience like the one in cyrstals the ritz is right next to cyrtals im not affeliated in any way nor i care about ritz hotels but it might cost a little more there activitys look better managed. not promoting nor i care were you end up booking im just telling you what ive experience i live in los angeles california i travel alot to vegas i could tell a good hotel from a poor managed one..

We paíd all inclusive! Room service not included. !!!!!!! Food was the same everyday except one day. Cevicheria… no agrumo found on any dish

They come in to my room went a was with my wife and don’t nicking my door bad experience I don’t comeback again very bad experience