Hampton by Hilton Aberdeen Airport

To be avoided at all costs. For a hotel pretty much isolated a car is useful to get here, what’s not useful is the parking or lack of. No fault of the staff who must get flak from guests pretty much daily. Park at the airport at cost or park in a field is the only option. The airport is a 15 min walk away and not viable during my first attempt to park as it was pouring and the field option was like a bad Glastonbury. I’d like to say the service inside at the F & B bar was better, it wasn’t. I asked at the bar if I could order food there I was directed to a table with a QR code which I duly did. 30 mins elapsed only for a member of staff to say that I couldn’t order via the QR code as they hadn’t taken card details on check-in and therefore could I order at the bar. Just an incredibly badly run property from check-in to departure. I’d rather stay in leaky tent at aforementioned Glastonbury than return to this utter shambles.

This hotel is quite honestly the worst I have ever stayed in. Firstly the car park was full and clearly not enough parking for the number of guest booked. When asking staff on wheres best to park they advised the boggy field at your own risk followed by the street where double yellows are positioned. There is a sign that suggests a reduced parking option at the airport but none of the three staff members mentioned this until I asked for more information. Secondly, The food ordering process is poor, you have to scan a QR code, place your order against a table number. sounds good until you want to also order a drink with your meal which you cannot do via the app, instead you must go to a separate bar and order and pay seperatly, who thought this is a good idea whilst some takes over your table that you've ordered food to whilst getting your drink. Thirdly, all staff seemed to be massively under trained and uninterested and one in particular was rude.

Had some issues prior to our stay and required the help and flexibility of the hotel - Connor and Lorraine were very understanding and helped take the edge of a stressful day for all! Super customer service, and Connor couldn't have been more helpful over the phone - Thank you.