4-Starhotels in Hong Kong, China

Pros: 1. It's very close to the tram station and bus stop, and there's a supermarket and department store just across the street. The street with the bus stop also has many restaurants. (The Wellcome supermarket has very cheap water). The hotel provided a kettle, but I didn't dare drink the water (even though they said it was filtered), so I had to buy my own. 2. It's quiet, meaning the street side is peaceful. The bed is soft and the pillows are comfortable. The bathroom is very large with separate wet and dry zones. 3. The air conditioning works well and is stable. The hot and cold water in the bathroom is incredibly stable; it gets hot very quickly and stays hot for a long time. Cons: 1. The hotel is undergoing renovation, which is expected to be completed by the end of August 2026. However, I didn't hear any noise during my stay. Perhaps the floor I was on wasn't being renovated. (The staff did show me a warning sign about this before check-in). 2. You need to prepare HKD 500 for the deposit (room guarantee), which is refunded at check-out (you need to present the receipt). It didn't take long to get it back. 3. I booked a non-smoking room, but it still smelled of smoke. Maybe the smell wasn't completely eliminated. 4. The soundproofing within the hotel rooms isn't great, but it's not terrible either. You might occasionally hear things clearly.

I had a wonderful stay at this hotel, thanks to the incredible team. A special thank you to the front desk staff, who were exceptionally welcoming, professional, and efficient. They went above and beyond to handle every request with a smile, making me feel truly valued. The room was pristine and comfortable, but the top-notch hospitality is what makes this hotel stand out. I highly recommend this property and look forward to returning!

Although the hotel room was small, it was incredibly clean, and the bed was plush and comfortable, so I had a really great rest. Check-in was fast, and I loved that there were plenty of restaurants and cafes nearby. Best of all, staying on a high floor allowed me to enjoy the beautiful views of Hong Kong, which was absolutely fantastic. I will definitely be staying here again soon!

I am extremely disappointed with my stay at this Nathan hotel. The overall experience was far below my expectations. First, the front desk female staff were impolite and unprofessional during the check-in process. Their attitude made me feel unwelcome from the moment I arrived. To make matters even more disappointing, the day of my check-in was my birthday, and I had hoped to enjoy a pleasant stay. Instead, it turned into a very frustrating experience. After entering my room, I noticed that the air conditioning was not working properly. The room remained uncomfortably warm despite adjusting the temperature. I contacted the hotel, and an engineer came to inspect the air conditioner. He turned off the main power and restarted the system, but the problem remained unresolved. Rather than offering to change my room or provide an effective solution, the hotel simply gave us a fan. Providing a fan is not an acceptable solution to a faulty air conditioning system. The room remained hot and uncomfortable throughout the stay, which seriously affected my comfort, sleep quality, and overall experience. Given the poor service, the lack of professionalism, and the unresolved air conditioning issue, I believe the hotel failed to provide the standard of accommodation that guests should reasonably expect. Another male front desk staff member escorted us to Room 1004 on the Executive Floor. However, the room only had one king-size bed, and the hotel informed us that they could only provide a foldaway bed. This was completely different from the room type I had booked. My reservation was clearly for a room with two double beds, so I do not understand why the hotel failed to provide the room type that I had reserved and confirmed. This caused unnecessary inconvenience and added to my disappointment with the overall stay. The next day, the Duty Assistant Manager offered us two alternative rooms. However, neither of them was satisfactory. The first room was on the 10th floor, but it still had only one king-size bed, which did not match my original reservation. The second room was on the 5th floor and contained four twin beds in the form of two bunk beds. This room was clearly not comparable to the Executive Floor room that I had originally booked and was not suitable for our needs. I made my booking based on the expectation that the hotel would provide the room type that was confirmed in my reservation. Unfortunately, the hotel failed to do so, which significantly affected our stay. In addition to the issues mentioned above, the hair dryer in our room was also defective because the power plug had come loose and could not be used safely. I contacted the front desk to request a replacement hair dryer, but I was informed that the Housekeeping team first needed to come to the room to verify the issue before a replacement could be provided. This unnecessary process caused further inconvenience during our stay. I would, however, like to recognize the professionalism and excellent service provided by the Housekeeping staff and the bellboy. They were polite, helpful, and courteous throughout our stay, and they deserve to be commended for their efforts. Unfortunately, the same cannot be said for the front desk staff. Their attitude was consistently disappointing from check-in to check-out. The male staff member who assisted us during check-out was also unfriendly and unprofessional. I believe the front desk team requires further customer service training to improve their attitude and the way they communicate with guests. Overall, this was one of the most disappointing hotel experiences I have ever had. I will not stay at Nathan Hotel again, nor will I recommend it to others. I sincerely hope that Trip.com and the hotel will take this complaint seriously and provide a fair resolution to this matter.

The location is fantastic, right on the bustling Nathan Road! Taking the double-decker bus from the airport is actually more convenient than the MTR. The hotel is situated between Mong Kok and Yau Ma Tei stations. Like most places in Hong Kong, the room is small, but it's exceptionally clean, and the shower pressure is great. The Wi-Fi speed is decent! It has all the essentials like a fridge and a safe. It's perfect for a solo traveler! It seems like there are only three rooms per floor, which means it's quiet and I slept really well! I'll definitely choose this hotel again next time I'm in Hong Kong!

This hotel is truly a hidden gem with excellent value for money, especially for Hong Kong. The room size isn't small, and while the facilities are a bit dated, they are fully functional and clean. The best part is its superb location! Airport buses, the MTR (subway), and the Ding Ding tram are all nearby. There are also plenty of convenience stores and cha chaan tengs (local cafes) in the vicinity, making it incredibly convenient to get around. The front desk service was also very good, they even gave us coffee vouchers and breakfast. Highly recommended!

the room was beautiful, tho its not as clean as i expected it to be... there's blood stain in the couch and window nooks. a lot of long hair strands in the carpet. i know they can do better. i still like the hotel, the shuttle service from hotel to train station is big help for guests. since there is no free bottled water on rooms, at least have a water dispenser on some floors. the breakfast is buffet but... sorry but its so bland. im not a picky eater but... its really disappointing. if you gonna ask me, if i will stay again on this hotel, probably not. 1000+ rmb for family room and the experience is just so so... sorry. ✌

This stay exceeded my expectations! The hotel's location is excellent, close to both the subway and shopping malls, making getting around very convenient. The room was spotless, and the bedding was soft and comfortable, so I slept incredibly well. From the front desk to room service, everyone was warm and responsive. It offers great value for money, and I'll definitely choose this place again next time! A reliable, all-around good place to stay.

The hotel is nestled at the foot of the mountain, offering a tranquil environment away from the hustle and bustle of areas near MTR stations. However, it's about a 20-minute walk to Central/Admiralty MTR stations, or a 6-7 minute taxi ride (around HKD 20-35). We were assigned a room on the 28th floor facing Central, and the view was absolutely stunning. We had a complete panoramic view of the Hong Kong Zoological and Botanical Gardens, the US Consulate, the Peak Tram Terminus, Government House, and even the distant Bank of China Tower, Standard Chartered Bank Building, and IFC. The staff were all very warm, friendly, and accommodating. They even helped bring up our food deliveries to the room. The room cleanliness was excellent. The soundproofing, however, was average; we could hear louder noises from upstairs and next door. In the mornings, we could also hear the birds chirping from the Zoological and Botanical Gardens below. The bathroom didn't have a bathtub, but there was a kitchen available for cooking. Overall, I highly recommend this hotel, especially if you're looking for something a bit more unique. Compared to 5-star and 4-star hotels near MTR stations, this place offers a really good stay.

The room was clean and well-decorated. Although small, the space was utilized very efficiently, so it didn't feel cramped at all. The hygiene was also excellent, with no strange odors or dust. We booked it during the off-season for just over 400, and it's right across the traffic light from Tsim Sha Tsui MTR station. Absolutely fantastic value for money!