Aankomsten en vertrekken op Surabaya Airport (SUB)

Veelgestelde vragen over Surabaya Airport

• How far is Surabaya Airport(SUB) from downtown?

  Surabaya Airport(SUB) is about 13.73 km from downtown.

• On average, how many flights depart from Surabaya Airport(SUB) each day?

  On average, Surabaya Airport(SUB) has 99 departure flight(s) each day.

• What are some popular domestic flight routes departing from Juanda International Airport(SUB)?

  ؜Popular flight routes from Juanda International Airport(SUB) include Surabaya⇒Jakarta, Surabaya⇒Bali, Surabaya⇒Lombok, Surabaya⇒Jakarta, Surabaya⇒Batam, Surabaya⇒Banjarmasin, Surabaya⇒Makassar, Surabaya⇒Balikpapan, Surabaya⇒Labuan Bajo and Surabaya⇒Pontianak. are the most popular domestic flight routes.

• Which popular airlines are operating at Surabaya Airport?

  Airlines operating at Surabaya Airport include: Citilink, Batik Air, and Lion Air.

• After arriving at Surabaya Airport, approximately how long will it take to pass through immigration?

  For passengers on international flights, it usually takes about one hour to pass through immigration and collect baggage at Surabaya Airport. For domestic flights within the Chinese mainland, it is not necessary to pass through immigration at Surabaya Airport, which will somewhat shorten the time needed there. If you need to go to Surabaya Airport for an airport pick-up, you should aim to arrive within half an hour after the friend or family member you are picking up is due to arrive.

• If I'm transferring at Surabaya Airport, how much time should I usually allow between two connecting flights?

  You should try to leave at least two and a half hours for a flight transfer, especially if you are transferring to an international flight. When transferring flights, you may need to pass through customs and collect your baggage, then check your baggage again for your next flight. In addition, you may also have to go to a different terminal, or maybe it will take longer than expected to pass through Surabaya Airport. All of these factors must be taken into consideration.

• How long before departure should I arrive at Surabaya Airport?

  If you are boarding a domestic flight in the Chinese mainland, check-in procedures and baggage check-in usually close one hour before the scheduled departure time. If you are boarding a long-haul international flight, these procedures usually close one hour and a half before the scheduled departure time. It is therefore recommended that you arrive at Surabaya Airport two to three hours before departure.

• If my flight gets canceled, what should I do?

  If you haven't yet arrived at Surabaya Airport, you can select the desired itinerary on Trip.com and submit a change request to see if you can board the next flight or request a refund. When submitting a request, if the displayed change/refund/cancellation fee is CNY 0, it means that this booking complies with the airline's change or refund policy. Please carefully confirm whether you want to proceed with this change or refund, because if the fees are clear, then it will not be possible to recover a flight once a change/refund request has been submitted. If you are already at the Surabaya Airport departure hall, please proceed to the airport counter and communicate directly with the staff at the counter.